TERMS
Terms of Use
Terms for the Monifren macOS and Windows apps, purchases, and custom Fren orders.
1. Scope
This page describes use of the Monifren macOS and Windows apps, Standard, and custom Fren orders offered within the app. Check the app for available features and whether new orders are being accepted. This website does not accept photo submissions or payments.
The Mac App Store app is licensed under Apple’s Standard End User License Agreement. For Windows, review the product license information and applicable Microsoft Store terms. Read the terms and refund process of the store used for purchase alongside this service information.
Apple Standard End User License Agreement
Microsoft Store Terms of Sale
2. Products and payment
Standard is a one-time purchase for current and future Standard Frens. A custom Fren is a separate, per-order purchase and is not included with Standard.
Reference custom-order prices in South Korea are KRW 25,000 per order for an eligible Standard owner and KRW 40,000 per standalone order without Standard. Check the platform’s app and Apple or Microsoft payment sheet for the Standard price and actual price in your region and currency. Standalone and Standard-owner orders include the same production scope and support.
macOS payments are processed through Apple in-app purchases; Windows payments use Microsoft Store. If payment is still being verified or has not appeared on your order, do not purchase again. Use the app’s payment support option or the contact address below.
3. Custom Fren orders
Use your Monifren account linked through Sign in with Apple on macOS or Microsoft sign-in on Windows to submit 1–5 photos, a name, and distinguishing features. A contact email is required; a phone number is optional. Submit only materials you own or are permitted to use for this purpose.
After payment verification, the completed set made from your submitted materials is delivered to the Monifren account that placed the order for download and use in the app. When a preview requires your review, you can review it and request revisions from the order screen.
Production takes place in the operator’s local environment. Customer photos and production materials are not sent to external AI services. Photos are uploaded to private Cloudflare order storage to accept orders and transfer production materials.
4. Estimated production time and revisions
Estimated production time is about 3 business days and may take longer if more information is needed or production circumstances require it. The estimate starts on the next weekday in Korea time and excludes weekends. It is not a holiday-adjusted deadline or a guarantee of delivery within 3 days.
Each order includes 2 free revisions. You can request revisions in the app during the preview review stage before delivery. Check the app for progress and requests for additional information. Passing the estimated date does not automatically cancel the order or prevent delivery.
5. Restoration, refunds, and support
Standard purchase verification and restoration follow App Store or Microsoft Store procedures using the account used for that store purchase. Custom orders and completed sets are available through the Monifren account that placed the order.
For purchases billed by Apple, use Apple’s refund request process. For Microsoft Store purchases, see Microsoft’s app and game refund guidance. Eligibility and processing depend on the relevant store’s review and applicable rules. Custom production does not automatically remove statutory cancellation or refund rights. This page does not guarantee a refund or limit statutory consumer rights.
If you need help with an order, production delay, payment verification, or delivered set, contact the address below with your order information.
Apple refund request guidance
Microsoft Store app and game refund guidance